Cancellation & Refund Policy
3 Day Action Policy – Contact us within 3 days of receiving the order
At The Elophant Co., we want to make sure you love your order. If you're not satisfied due to product fabric quality/damage, print quality/damage, size issue, or any other reasons provided below, we’re here to resolve it for you. As long as you contact us within 3 days of receiving your order, we’ll provide a solution.
For any quality issues, damage, wrong size, or wrong print, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us provide a speedy resolution. Below, we’ve mentioned the cancellation, return, and order update policy. If you need help with something that isn’t covered here, write to us at care@theelophantco.com with your issue and contact number, and we’ll get in touch with you.
What Leads to Product Returns?
Customer is not available
Issues in shipping address
Customer received wrong product
Customer wanted different product
If a courier company is unable to deliver an order and the status is marked as “Undelivered” or “Return to Origin” (RTO), the product will be sent back to our default address:
Reasons for RTO Orders: Pincode not serviceable, COD amount is not ready, Customer not contactable, Incomplete address, Customer refused delivery, Poor weather conditions, Self-pickup requested by the customer, Future delivery requested by the customer, Door/premises/office closed.
Best Practices for Writing a Support Email to The Elophant Co.
As of now, email (care@theelophantco.com) is the official channel for customer support. Here are the best practices to follow when writing to us:
- Use the email address you used to place your order.
- Mention “Support – {Reason}” in the subject line. For example: “Support – Wrong product size.”
- Provide photos of the product if the issue relates to quality, damage, wrong print, or size.
- Include your contact number for easy communication.
- Share screenshots of the order tracking page (if possible).
- Mention the name of the store and a link to the store (if applicable).
If, for some reason, you cannot email us, you can write to us on WhatsApp at 9768017559
Returns
All orders at The Elophant Co. are printed to ship
If a cancellation is applicable after delivery (e.g., damage, quality issues, wrong size, or wrong item), we’ll refund the amount but may not take the product back. In this case, you can keep the product with you.
Note: Returns or exchanges are only available for fabric issues, print quality problems, or wrong size/color. Orders are not eligible for return/exchange for other reasons.
Cancellations
All our products are made to order, especially for you.
- Before Production: If you wish to cancel, write to us at care@theelophantco.com with your order details. You can cancel your order at any time before it goes into production. This could be as soon as two hours for rush shipping or up to 12 hours for standard shipping.
- After Production: Once your order has gone into production, it can’t be canceled.
If you cancel after purchase and the order has not gone to production, we’ll refund the amount partially or fully as per the resolution.
Damaged/Quality Issues
For a quick resolution, include a photograph demonstrating the print or fabric issue or the damaged area of the item. Place the item on a flat, well-lit surface with the tag and error clearly visible.
Order Updates/Amendments
- Adding new products: If you missed adding products, you can place a separate order. If the amended order is placed on the same day, we’ll batch them for delivery together.
- Removing products: Write to us immediately at care@theelophantco.com. If the item hasn’t gone into production, we’ll process the refund.
- Updating shipping details: Shipping details can be updated until the order is processed. After production, changes cannot be made.
Refunds
Refunds will be processed after resolution. The time duration depends on the payment method:
- Credit/Debit Card: 5–7 business days.
- UPI/Digital Wallets: 1–2 business days.
- Net Banking: 5–7 business days.
We’ll do our best to ensure the refund is deposited back into your account promptly.
Missing Information
- Wrong Address: If the address provided is insufficient or incorrect, the product will be returned to our facility. Re-shipment charges will apply.
- Unclaimed Orders: If a buyer is unable to receive the order, it will be returned to us. We cannot refund such orders but can arrange re-shipment with applicable delivery charges.
Note: This policy is subject to updates. The latest version will apply to all previous support tickets to ensure a consistent experience.
For any recommendations or suggestions for policy improvements, write to us at care@theelophantco.com.